Telehealth Services We Offer:

Telehealth services will be determined by your provider and may include:
  • Online mental health services
  • Post-surgical follow-up
  • Prescription management
  • Recurring conditions like migraines or urinary tract infections
  • Remote health monitoring & chronic disease management
  • Review of lab tests or x-ray results
  • Skin conditions
  • Urgent care issues like colds, coughs, and stomach aches

Experience the Convenience of Personalized Healthcare From Anywhere

Telehealth or telemedicine — allows your health care provider to care for you without an in-person office visit.

It is done primarily online with internet access on your computer, tablet, or smartphone.

Telehealth is not a perfect fit for everyone or every medical condition. Your health care provider will weigh the advantages and disadvantages with you and decide whether telehealth is right for your health needs.

Virtual visits ensure you get health care wherever you are located – at home, at work, or even in your car. They cut down on travel, time off from work, and the need for childcare.

Please ask about options available for a telehealth visit.

Schedule A Telehealth Appointment:

  • Verify Appointment Suitability: If you are an existing patient, call us to verify if a telehealth appointment is suitable for your needs.

  • Schedule Your Visit: Just like an in-person visit, you can schedule your telehealth appointment by calling us at (262) 656-0044.

Prepare For A Telehealth Visit:

  • Check Insurance Coverage: Consult with your health insurance provider to understand your coverage for telehealth services.

  • Check Your Device: Ensure you have a device with a camera and microphone – a smartphone, tablet, computer, or laptop.

  • Connect for the Visit: If attending the video appt from home, a Zoom link with instructions will be sent by text or email. For a telephone visit, your provider will call you directly. If attending the appointment at the clinic, arrive at 15 minutes before the appointment time.

Telehealth FAQ’s

Yes. KCHC Zoom Health Video Visits are scheduled just like a normal office visit. At the time of your appointment, your provider will send you an email with a link to connect to the video visit.

KCHC Health Video Visits provide a secure way to keep up with medical appointments without leaving your home. This service is a virtual video visit with your KCHC medical provider offering consultation, diagnosis, treatment, and even prescriptions (when appropriate). ZOOM Health Video Visits are scheduled the same way you schedule an in-person appointment, by calling your provider’s office.

To access KCHC Zoom Health Video Visits via the web, you will need a device (such as a smartphone, tablet, computer, or laptop) that has internet access, a webcam, a microphone, and speakers. (Note: Most new headphones have a built-in microphone.)

Zoom Health Video Visits are scheduled through your medical provider’s office. Most visits are available during typical practice hours.

KCHC Zoom Health Video Visits enable you to connect with your routine medical providers by video. While not all medical care can occur through a video visit, many KCHC Zoom Health providers can schedule video visits to talk to you about your care and help you determine next course of action.

Depending on your condition and the reason for your video visit, your provider may ask you to come into the office for an in-person follow-up visit. In the event of an emergency or if you need care immediately, please call 911 or visit your nearest emergency department.

Providers can prescribe medications, when appropriate. All prescriptions are sent to a pharmacy of your choice.

Because of changing legislation and insurance guidance, we are not collecting any copays until your insurance considers the charge, but you may receive a bill.

Following your KCHC Zoom Health Video Visits, your visit summary will be documented in your electronic health record. In addition, your visit summary will appear in your patient portal account, and you can download or print it from there. If you do not have a patient portal account, your provider’s office will be happy to give you access.

For confidentiality and security, KCHC Zoom Health Video Visits are conducted using a secure website. Additionally, all KCHC Zoom Health Video Visits are protected by the Health Insurance Portability and Accountability Act (HIPAA). KCHC Zoom Health Video Visits are encrypted end to end and secure communications, protecting your health and personal information.

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